ISSN (Online) : 2456 - 0774

Email : ijasret@gmail.com

ISSN (Online) 2456 - 0774

Role of Digital marketing channels (social media & e-commerce platforms) in women purchase decisions of FMCG

Abstract

Digital marketing has transformed the consumer decision-making process, particularly among women whoactivelyengagewith online platforms while purchasing Fast-Moving Consumer Goods (FMCG). This study examines the influence of social mediachannels and e-commerce platforms on women’s purchasing behaviour, focusing on factors such as advertisements, influencers, onlinereviews, convenience, discounts, and return policies. Using descriptive and analytical research methods, the studyanalyseshowdemographic variables like age and educational qualifications significantly shape women's responsiveness to digital marketingstrategies. The findings reveal that social media interactions—through advertisements, visuals, promotions, andinfluencerendorsements—and e-commerce features—such as home delivery, product ratings, variety, and easy returns—have a strongimpactonFMCG purchase intentions. The results highlight the growing importance of digital channels in shaping modern womenconsumers’decisions and provide insights for marketers to design targeted online marketing strategiesKeywords: Digital Marketing, Social Media, E-commerce Platforms, FMCG, Women Consumers, PurchaseDecision,Online Reviews, Influencer Marketing.

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Paper Submission Open For December 2025
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Last date for paper submission 31 December 2025
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