ISSN (Online) : 2456 - 0774

Email : ijasret@gmail.com

ISSN (Online) 2456 - 0774

A REVIEW OF AI-BASED CHAT-BOT KIOSKS: ARCHITECTURE,APPLICATIONS, AND FUTURE DIRECTIONS 

Abstract

This review examines the development and implementation of AI-based chatbot kiosks, a system that combines the power ofhigh-order natural language processing (NLP) and conversational AI with physical self-service devices. Based on UK Patent 6380713, inwhich a strong kiosk framework with dual-mode interaction, backend integration, and embedded recommendation engines were described,and with the help of recent research on chatbot strategies and conversational commerce, the paper discusses the technical design, AI, andlayering of these systems. It also shows multiple uses in retail, banking, healthcare, and government services, showing an increase inautomation rates, customer satisfaction, and productivity. It also examines key user experience (UX) motivators including simplicity andspeed of response as well as implementation issues including compatibility with legacy systems, computing requirements, and data security.Lastly, it addresses the new trends such as emotion-aware AI, edge computing, and smart city integration that places AI-powered kiosks atthe center of managing future service delivery in a seamless, personalized, and scalable manner.Keywords: AI Chatbot Kiosks, Natural Language Processing (NLP), Conversational AI, User Experience (UX), Patent 6380713

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Paper Submission Open For July 2025
UGC indexed in (Old UGC) 2017
Last date for paper submission 31 July 2025
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Publication of Paper Within 15-30 Days after completing all the formalities
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