Abstract: - In general, there arise lots of queries among students regarding laboratory procedures, projects, previous patents, paper publications and other concerns. One competent solution to the above inquiries and to make students feel comfortable is a chatbot. A chatbot (Chatter Robot) is a software program used to automate human interplay and is successful in open framework between human and machines. Educational chatbots provides streamline support, and automate processes, without any human intervention. Our project aims to develop an automated, conversational, personalized chatbot based on Amazon Lex, an Amazon Web Service (AWS). It allows users to raise questions or concerns about the project team, completed and on-going projects, publications and components available in IoT LAB@CIT website. IoT LAB@CIT is an innovation center which was established in the year 2018, wherein students/faculties/researches of CIT and from other institutions do projects and undergo intern exclusively on IoT domain. The advantages of AWS chatbot over other chat bots include notification in real time, faster response, quick setup, and auto scaling i.e it can be tailored according to the institution’s need and requirement. Prepared questionnaire allied to IoT LAB@CIT website and they are fed to the Amazon lex chatbot. It is then trained to respond the queries. Several trials were conducted to test the chatbot and verifiedthat it responds accurately by answering the appropriate queries. The chatbot is then integrated into the IoT LAB@CIT website using Kommunicate- a customer support solution enterprise.Keywords: Chatbot, Amazon Lex, Amazon Web Service, IoT LAB@CIT.